FAQs

Frequently Asked Questions (FAQs)

Find quick answers to common questions about shopping with Holard Shop.

Ordering

How do I place an order?
Go to our Shop page, add items to cart, go to Checkout, and complete payment.

Can I change or cancel my order?
Yes, if it has not shipped yet. Contact us immediately via Contact Us with your order number.

Shipping

How long does delivery take?
1-5 business days depending on location. See Shipping and Delivery.

How do I track my order?
We email tracking details once shipped. Contact us if you did not receive it.

Payments

What payment methods do you accept?
See our Payment Policy for accepted methods. All payments are processed securely.

Is my payment information safe?
Yes, we do not store card details on our servers. Payments go through secure gateways.

Returns & Refunds

What is your return policy?
Unused items in original packaging within 7 days. See Return and Refund Policy.

When will I get my refund?
After inspection, refunds go to the original payment method within 5-10 business days.

Account & Support

Do I need an account to order?
No, you can checkout as guest, but an account on My account makes tracking easier.

Still need help?
Contact us at holardconsults@gmail.com or via Contact Us.