Payment Policy
Payment Policy
At Holard Shop, payments are safe, simple, and secure.
1. Accepted Payment Methods
- Mobile Money (MTN, Orange – where available)
- Debit / Credit Cards (Visa, Mastercard via secure gateway)
- Bank transfer (on request)
- Cash on delivery (where available, selected areas only)
2. Currency
All prices are in XAF (Central African CFA franc) unless stated otherwise.
3. Payment Security
We do not store your card details. All transactions are processed through encrypted, PCI-compliant gateways.
4. Payment Confirmation
You will receive an order confirmation email after successful payment. If payment fails, your order will be marked pending. Please try again or contact us at holardconsults@gmail.com.
5. Failed or Duplicate Payments
If you are charged twice, contact us via Contact Us with proof of payment. Verified duplicates will be refunded within 5-10 business days.
6. Refunds to Original Method
Approved refunds go back to the original payment method. See Return and Refund Policy.