Return and Refund Policy

Return and Refund Policy

At Holard Shop, we want you to be happy with your purchase. Please read our return terms below.

1. Return Window

You have 7 days from delivery to request a return. Items must be unused, in original condition and packaging, with receipt or proof of purchase.

2. Non-returnable Items

3. How to Request a Return

Email holardconsults@gmail.com or use our Contact Us page with your order number, reason, and photos if defective. Do not send items back without approval.

4. Refunds

Once we receive and inspect your return, we will email you about approval or rejection. If approved, refund goes to your original payment method within 5-10 business days. Shipping costs are non-refundable, and return shipping is at your cost unless the item is defective.

5. Late or Missing Refunds

Check your bank account, then contact your card company/bank for processing time. If still missing, contact us at holardconsults@gmail.com.

6. Exchanges

We replace only defective or damaged items. Contact us for exchange with the same item where possible.

7. Gifts

If marked as gift and shipped to you, you will receive gift credit. If not marked as gift, refund goes to the original buyer.

8. Need Help?

Contact us at holardconsults@gmail.com. See also Shipping and Delivery and Payment Policy.